QUESTIONS?

WE HAVE ANSWERS

WHEN SHOULD I ARRIVE?
If it's your first class, please arrive 10- minutes before-hand! We will give you a tour of the Megaformer and check in about any injuries.

CAN I JOIN CLASS IF I AM LATE?
If you are running late, come in quietly and hop on your machine. Please note that if you are more than 3 minutes late to class, you risk losing your space in class to a walk in client if the class is full.

WHAT DO I NEED FOR CLASS?
We require full coverage grip socks to take class. Bring a water bottle to put next to your machine (no glass water bottles allowed)!

ARE THERE DIFFERENT CLASSES?
We have 6 different platforms!
Check them out here!

HOW DOES THE WAITLIST WORK?
The waitlist will lock and go away 12 hours prior to any class. This means that any cancelled spots that occur, during the 12 hours prior to class, will remain OPEN and available to anyone who wants to book it.

WHAT IS YOUR MONTHLY UNLIMITED OPTION?
The monthly unlimited is a contract that is auto-billed every month. Each month your card will be charged and your account will reflect Monthly Unlimited status. You can book up to 1 class a day. Classes may be booked 2 weeks in advance. To purchase your Monthly Unlimited, log into the MegaBurn app, go to "Contracts" and choose "Monthly Unlimited". All contracts require a 2 month cancellation notice.

WHAT IS YOUR LATE CANCEL POLICY?
We have a 12 hour cancellation policy. $25 late-cancel and $35 no-show fees apply to the first month and monthly unlimited options.

DO YOU HAVE A FIRST CLASS FREE TO TRY?
We do not offer free classes. You can purchase our New Client: 2 Weeks Unlimited special on our website or our app! It will start the day you take your first class.

CAN I TAKE CLASS IF I'M PREGNANT?
You can absolutely take MegaBurn Classes while pregnant. The slow, controlled movements will allow you to work on your breath and pelvic floor strength for labor. Our instructors are ready with modifications because there will be moves that eventually will need to be modified. Our trainers will help you to go over pre-natal approved exercises for you to use during strenuous core work. Please note that all of our trainers will defer to Doctor's and/or Specialists orders.

CAN I BRING MY KIDS WITH ME?
Kids are not allowed in the studio due to insurance liability reasons. We do allow kids at the age of 16 to take class with a signed waiver from a guardian. 

CAN I BE ON MY PHONE DURING CLASS?
No. It's a safety issue. If you are expecting an important call or text, you can keep your phone near your machine and step out of the studio to take it. 

DO SINGLE CLASSES OR CLASS PACKS EXPIRE?
Yes, all of our class purchases have a 2 month expiration.

WHAT DO I DO IF I'M SICK?
If you are feeling under the weather, please refrain from entering the studio for 72 hours. If you or anyone in your household is exhibiting Covid symptoms, please remain out of the studio for 14 days or until you/your household member receive a negative Covid test.

CAN I TAKE 2 CLASSES A DAY?
Nawww. One class a day is max. 

Email us if you have more!

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